12 Apr

Case Study – Insurance

CLIENT INDUSTRY

Insurance

SITUATION

Mid size insurance broker with 25 PC’s and 1 server had the need for ongoing technical support for their workstations, server and firewall in order to minimize disruption to the business and increase client service.

TECHNOLOGY SOLUTION

Total Cover implemented a managed solution which included 24/7 server monitoring, remote help desk for both desktop and network, and provided unlimited onsite support. As a result, the agency’s uptime and productivity increased significantly, allowing agents to service their clients more effectively. TCIT also took over management of the interaction between the agency and their agency software application provider.

CLIENT’S PERSPECTIVE

“Total Cover IT provides reliable services and covers all our needs.”

ABOUT TOTAL COVER IT

Total Cover IT is an end to end technology services company specializing in supporting the needs of small businesses through a broad range of services, including managed service solutions, project based technical support, cloud based solutions, and onsite repair.

To learn more about how TCIT can help you leverage your technology to grow your business, email us at info@totalcoverit.com, or visit us on the web at www.TotalCoverIT.com.