12 Apr

Case Study – Medical Office

CLIENT INDUSTRY

Medical Practice

SITUATION

The Managing Partner/Doctor of Internal Medicine for a growing medical practice needed to move to an Electronic Medical Records system to meet new regulations and drive greater productivity in the office. As such, the practice required a complete review of existing infrastructure to support the change to EMR. This included the need to review security, provide ongoing monitoring of the servers, and protect the integrity and access to existing medical data on the legacy platform.

TECHNOLOGY SOLUTION

Following a complete assessment of the office infrastructure, TCIT configured and installed a new server which houses the EMR application and manages security for the office and remote workstations. TCIT also successfully integrated the legacy application into the new environment and on- premise backup for the new server. TCIT implemented an offsite backup solution for protection of important document files and the EMR database.

Through remote monitoring on both the server and the workstations, TCIT is able to proactively troubleshoot and support any potential problems that arise, which includes monitoring of security and backup. Proactive monitoring has resulted in greater uptime for the network, increasing productivity and providing the Managing Partner with increased access to records and reports during remote session and off-patient hours.

CLIENT’S PERSPECTIVE

“Total Cover IT adapted very quickly to our business needs and has been highly responsive in keeping our systems running smoothly, from simple maintenance issues to server emergency fixes.”

ABOUT TOTAL COVER IT

Total Cover IT is an end to end technology services company specializing in supporting the needs of small businesses through a broad range of services, including managed service solutions, project based technical support, cloud based solutions, and onsite repair.

To learn more about how TCIT can help you leverage your technology to grow your business, email us at info@totalcoverit.com, or visit us on the web at www.TotalCoverIT.com.